Local Pension Centre

Your Local Pension Centre is located in Burnley. You can contact your local centre by phone, post or e-mail. If you have a question about an entitlement, or you can get in touch with your local service to arrange to talk to us face to face.

Postal Address: The Pension Service PO Box 60, Peterlee, SR8 2WG
Telephone: 0845 6060265
Fax: 01282 688956
Textphone: 0845 6060285
Opening hours: Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 1.00pm

Email your local centre: http://www.thepensionservice.gov.uk/contact_us/contact_us_form.asp?txtBranchId=19171642

Local Service Information Points

Local Service Information Points provide a face-to-face service to customers in convenient locations.

Local service staff will be available by a pre-arranged appointment, to discuss matters such as State Pension, Pension Credit, Attendance Allowance, Housing Benefit, Council Tax benefit and other pensioner entitlements and services. You will also find leaflets on the benefits and services provided by The Pension Service.

Direct Payment Enquiries

For enquiries about having your pension paid by Direct Payment into an account call Pensions Direct on 0845 301 3011, (textphone for those with speech or hearing difficulties 0845 301 3012) (8am to 8pm, Monday to Friday).