The following process consists of three separate stages. Please ensure that you follow each of these stages set out below.
TELL US! Contact the manager on duty at the centre/venue to see if the matter can be resolved to your satisfaction. If this is not possible a formal procedure will be adopted to deal with your complaint. We will record your complaint on a Complaint Form and give you a copy of the form as your record. Wherever possible you will receive a written response to your complaint within ten days. If you are still dissatisfied you should go to stage 2.
Contact the senior manager team at Bank House stating the nature of your complaint, ie. Hospitality/Entertainments/
Sports/Community Development Team.
If you are still dissatisfied contact the Chief Executive of Pendle Leisure Trust.
Pendle Leisure Trust
Registered Office:
Bank House, 61 Albert Road,
Colne, Lancashire. BB8 0BP
Telephone: 01282 661224
Fax: 01282 661221